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Terms of Use

This site is owned and operated by Urban Essentials India Private limited for your information, education and communication and purchase. Urban Essentials India Pvt Ltd, is a company formed under Indian Companies Act,2013 with its regsitered office in Chennai. Please feel free to browse the Site. This Site offers for sale- sanitary pads, panty liners, wipes and other hygiene products. By accessing the Site or purchasing the Products you agree to the terms and conditions set below.


All materials on this Site, including but not limited to text, images, illustrations, etc. are protected by copyrights which are owned and controlled by us. The same cannot be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Specifically, you should not attempt to "pass off" any of the Material as your own work. Modification of the Material or use of the Material for any other purpose is a violation of the copyrights and other proprietary rights. For purposes of these Terms and Conditions, the use of any material on any other website or networked computer environment is prohibited. 

The trademarks, logos and service marks displayed on the Site are our property exclusively. Users are prohibited from using any Marks without our written permission. You can write to us at

Prices for our products are subject to change without any prior notice to our customers.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.



The Products available on the Site, are for your personal and/or professional use only. 

We put our utmost effort to ensure that all the details of the products including description and images which appear on this Site are accurate; however, errors may occur. If we discover any error in the availability, pricing or description of the product we may correct it and if the order has been placed we may inform you of such change and request you to reconfirm your order or cancel it.  

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. There might be some editing done on the products and hence may not be the most accurate. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right to limit the quantities of any products or services that we offer. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

The Product aims to provide a rash-free experience, based on our design and research. In case the Product  purchased causes any side effects, there will be a refund* that will be offered ( to know more, please check the Rashfree T&C.)

You should carefully read the individual terms and conditions in relation to the Products. You should always seek the advice of your physician/gynaecologist or other qualified health provider with any questions you may have regarding your personal health or a medical condition, including diagnosis and treatment for your specific medical needs. You should never disregard or delay seeking professional medical advice due to information you have obtained from the Site.  


This agreement will terminate immediately without notice from us if in our sole discretion you fail to comply with any term or provision of this Agreement. Upon termination, you must destroy all materials obtained from this Site and all copies thereof, whether made under the terms of this Agreement or otherwise. In the event of termination, the disclaimers of warranties and limitations of liabilities, damages and remedies set forth in this Agreement shall survive.



We accept various modes of payment. All our payment modes are secured and done through authorised vendors. All prepaid payments are made through a third party solution provider "Razorpay" and COD payments would be accepted through a recognised logistics partner.  There may be charges for choosing certain payment methods, the same would be informed to you when making payment.



Purchases are shipped from our warehouse in Chennai by reputed courier agencies. 

  • Plush will deliver products only in India and not International.  All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days.
  • Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However Plush  takes no responsibility for goods signed by an alternative person.
  • Plush  is not responsible for any kind of damage after delivery.
  • For any complaints with regards to your order please write to us at within 7 business days of your order delivery for resolution
  • Plush has free shipping for orders above Rs 100. For orders below Rs 100, we charge a minimum shipping fee of Rs 39.



At Plush, we strive to give you the very best product and comfort experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return the same once sold or delivered. In the case of receiving the order in a damaged condition/seal broken or wrong items, write to us at and we will resolve the issue immediately.